1. Overview

This website is operated by Jaipuri Dhaaga, a brand under Scalento Private Limited. Throughout these Terms & Conditions, the terms "we", "us", and "our" refer to Jaipuri Dhaaga.

By visiting our website (jaipuridhaaga.com) and/or purchasing from us, you engage in our service and agree to be bound by these Terms & Conditions, including all policies referenced herein. These Terms apply to all users — browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms stated here, you may not access or use this website. We reserve the right to update these Terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

 

2. Customer Service

For all enquiries, please email us at jaipuridhaaga@gmail.com.

Our customer service team is available Monday to Friday, 10:00–18:00 IST, except on declared public holidays. We aim to respond to all emails within 24–48 business hours.

 

We do not offer support via WhatsApp, phone, or any channel other than email.

 

3. Product Details

Colours

We have made every effort to display product colours as accurately as possible. However, actual colours may vary from what appears on your screen due to photography lighting and monitor calibration. We cannot guarantee colour accuracy across all devices. Please note that some fabrics may also have a tendency for colour bleeding — please follow care instructions carefully.

 

Sizing

The fit of our garments depends on the cut, fabric, and style of each piece. Some garments are designed with a relaxed fit; others are more structured. We strongly recommend reviewing the size chart on each product page before placing your order. Jaipuri Dhaaga is not responsible for size-related issues where the customer has not consulted the size guide.

 

Care & Washing Instructions

All our garments are DRY CLEAN ONLY unless otherwise stated on the product label. Jaipuri Dhaaga will not be responsible for any damage to a garment resulting from failure to follow the care instructions provided.

 

Pricing

Prices are subject to change without notice at our sole discretion. Prices on our website are not subject to comparison with the same or similar products available elsewhere. We reserve the right to modify, suspend, or discontinue any product or service at any time without liability to you or any third party.

 

4. Eligibility & Store Terms

By using this website, you represent that you are at least 18 years of age, or that you are using the website with the consent of a parent or legal guardian. You may not use our products or services for any illegal or unauthorised purpose, or in violation of any applicable laws.

A breach of any of these Terms will result in immediate termination of your access to our services.

 

5. Intellectual Property & Copyright

All content on this website — including text, graphics, logos, button icons, images, audio clips, digital downloads, and software — is the exclusive property of Jaipuri Dhaaga / Scalento Private Limited or its content suppliers, and is protected under applicable Indian copyright and intellectual property laws.

You are granted a limited, non-exclusive, revocable permission to access and make personal, non-commercial use of this website. This permission does not include:

• Resale or commercial use of the site or its contents

• Collection or use of product listings, descriptions, or prices

• Any derivative use of the website or its content

• Use of data mining, scraping, robots, or similar extraction tools

• Downloading or copying account information for the benefit of any third party

 

Any unauthorised use immediately terminates the permission granted to you. Use of Jaipuri Dhaaga's name, logo, trademarks, or any proprietary graphic without express written consent is strictly prohibited and will be subject to legal action.

 

6. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Jaipuri Dhaaga reserves the right to refuse service, terminate accounts, remove content, or cancel orders at our sole discretion.

We will not be liable for any credit card or payment fraud. Responsibility for unauthorised use of your payment method rests solely with you.

 

7. Accuracy of Information

We strive to ensure that all information on this website — including product descriptions, pricing, and availability — is accurate and up to date. However, we do not warrant that all information is complete, current, or error-free.

We reserve the right to correct errors, update information, or cancel orders at any time without prior notice. In the event of a pricing error, we will notify you and offer the option to proceed at the correct price or cancel the order with a full refund.

 

8. Prohibited Uses

You are prohibited from using this website or its content for any of the following:

• Any unlawful or unauthorised purpose

• Violating any applicable laws or regulations

• Infringing on Jaipuri Dhaaga's or any third party's intellectual property rights

• Submitting false, misleading, or fraudulent information

• Transmitting malicious code, viruses, or harmful software

• Collecting or harvesting personal information of other users

• Spamming, phishing, scraping, or any automated data extraction

• Harassing, threatening, defaming, or discriminating against any individual or group

 

9. Third-Party Links & Tools

Our website may contain links to third-party websites or provide access to third-party tools. These are provided for convenience only. Jaipuri Dhaaga does not endorse, monitor, or assume any responsibility for the content, accuracy, or practices of any third-party website or tool.

 

10. User Comments & Submissions

If you submit feedback, reviews, suggestions, or any other content to us, you grant Jaipuri Dhaaga an unrestricted, royalty-free right to use, edit, publish, and distribute that content in any medium, at any time.

You are solely responsible for the accuracy and legality of anything you submit. We reserve the right to remove any content we deem objectionable at our sole discretion.

 

11. Personal Information

The collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms & Conditions. By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

 

12. Disclaimer of Warranties

This website and all products and services are provided on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind — express or implied.

Jaipuri Dhaaga does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Your use of this website is entirely at your own risk.

 

13. Limitation of Liability

To the fullest extent permitted by applicable law, Jaipuri Dhaaga, Scalento Private Limited, and their directors, officers, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from:

• Your use of or inability to use this website or its services

• Any errors or omissions in website content

• Unauthorised access to or alteration of your data

• Decline of a transaction due to payment limits or fraud screening

• Any third-party content, products, or services accessed via this website

 

Where liability cannot be fully excluded under applicable Indian law, our total liability to you shall not exceed the value of the order in dispute.

 

14. Indemnification

You agree to indemnify, defend, and hold harmless Jaipuri Dhaaga, Scalento Private Limited, and their affiliates, officers, employees, and agents from any claims, damages, losses, costs, or expenses (including legal fees) arising from your breach of these Terms, your violation of any applicable law, or your infringement of any third party's rights.

 

15. Termination

These Terms remain in effect unless terminated by either party. We may terminate your access to our website and services at any time, without notice, if we determine that you have violated any of these Terms. Upon termination, all obligations and liabilities accrued prior to the termination date shall survive.

 

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from these Terms without affecting the validity and enforceability of all remaining provisions.

 

17. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India.

Any dispute arising from or related to your use of this website or your dealings with Jaipuri Dhaaga shall be subject to the exclusive jurisdiction of the Courts of Surat, Gujarat.

Where both parties agree, disputes may be resolved through arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of any such arbitration shall be Surat, Gujarat.

 

18. Changes to These Terms

We reserve the right to update or replace any part of these Terms at any time by posting the revised version on this page. Your continued use of the website following any changes constitutes your acceptance of those changes.

 

Contact Us

Write to us at jaipuridhaaga@gmail.com.

Monday to Friday, 10:00–18:00 IST

From Jaipur's rich heritage to your wardrobe — authentic ethnic wear woven with tradition and crafted with care.