We accept Returns and Exchanges on eligible items within 3 days of delivery. Approved refunds are transferred directly to your bank account or UPI ID. We do not offer store credit, credit notes, or vouchers.

1.  Return Policy

We accept returns on eligible items within 3 days of confirmed delivery. Upon successful inspection, the refund is transferred directly to your bank account or UPI ID — no store credit, no credit notes.

 

What Can Be Returned

•  Size issue — item does not fit as expected

•  Defective or damaged product received

•  Wrong item dispatched

•  Significant colour mismatch (not due to photography or screen calibration)

•  Customer changed mind — eligible only if item is unused, unworn, and with all original tags intact

Return Eligibility Conditions

•     Request raised within 3 days of confirmed delivery

•     Item is unused, unworn, and unwashed

•     All original tags and packaging are intact

•     Repacking video is mandatory — record yourself packing the item before courier handover

•     Unboxing video strongly recommended — required for defect or wrong item claims

•     Domestic (India) orders only

•     Only one return or exchange permitted per order

Non-Returnable Items

The following items cannot be returned under any circumstances:

•     Items purchased during a sale or promotional event

•     Items purchased using a coupon code, discount code, or gift voucher

•     Items that have been used, washed, or worn

•     Items without original tags or packaging

•    International orders 

How to Initiate a Return

Email Jaipuridhaaga@gmail.com within 3 days of delivery with: Order ID, reason for return, clear photographs/video of the issue, repacking video (mandatory), and your bank account number + IFSC code or UPI ID.

Step	What Happens
1. Request	Email within 3 days with all required documents and your bank/UPI details
2. Confirmation	We confirm eligibility by the next working day
3. Pickup Fee	Pay ■300 reverse pickup charge and share payment screenshot
4. Pickup	We arrange reverse pickup from your delivery address
5. Inspection	Item inspected within 2 working days of receipt
6. Refund	Refund transferred to your bank account / UPI ID within 3–5 working days

■300 pickup charge per product, borne by the customer, non-refundable. This is separate from your refund and paid upfront. If your pin code is not serviceable for pickup, we will contact you to arrange an alternative.

 

2. Exchange Policy

Exchanges are available for eligible items within 3 days of delivery. An exchange replaces your item with the correct size, colour, or product, subject to stock availability.

 

What Can Be Exchanged

•     Size issue

•     Defective or damaged product received

•     Wrong item dispatched

•     Significant colour mismatch (not photography-related)

Exchange Eligibility Conditions

•     Request raised within 3 days of delivery

•     Item is unused, unworn, and unwashed

•     All original tags and packaging are intact

•     Repacking video is mandatory

•     Unboxing video strongly recommended for defect or wrong item claims

•     Domestic (India) orders only

•     Only one exchange permitted per order

Non-Exchangeable Items

•     Items purchased during a sale or promotional event

•     Items purchased using a coupon code, discount code, or gift voucher

•     Items that have been used, washed, or worn

•     Items without original tags or packaging

How to Request an Exchange

Email Jaipuridhaaga@gmail.com within 3 days with: Order ID, reason, photographs/video of the issue, and repacking video (mandatory — requests without this will not be processed).

Process: Confirm eligibility (next working day) → Pay ■300 reverse pickup → Arrange pickup → Inspection → Replacement dispatched within 7–10 working days.

If required size or variant is unavailable: Full refund transferred to your bank account or UPI ID within 3–5 working days.

Exchange charge: ■300 reverse pickup per product, borne by the customer, non-refundable.

3.  Return vs. Exchange — Quick Comparison

Criteria	Return	Exchange
Window	3 days from delivery	3 days from delivery
Resolution	Refund to bank account / UPI	Replacement item
If replacement unavailable	N/A	Refund to bank account / UPI
Cash / UPI Refund	Yes — direct transfer	Only if replacement unavailable
Pickup Charge	■300 per item (customer bears)	■300 per item (customer bears)
Sale / Discounted Items	Not eligible	Not eligible
Repacking Video	Mandatory	Mandatory
International Orders	Not eligible	Not eligible

4.  Cancellation Policy

Customer-Initiated Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not been dispatched. Email Jaipuridhaaga@gmail.com with your Order ID.

•     COD orders: Cancelled with no charges

•     Prepaid orders: Refund to original payment method within 7–10 business days, minus 2–3%payment gateway charges

•     No cancellations accepted once the order has been dispatched

Jaipuri Dhaaga-Initiated Cancellations

We may cancel due to product unavailability, incorrect pricing, unserviceable address, or suspected fraud. Full amount refunded to original payment method within 7–10 business days.

 

5.  Refund Policy

All approved refunds are transferred directly to your bank account or UPI ID. We do not issue store credit, credit notes, or vouchers under any circumstances.

Scenario	Resolution	Timeline
Order cancelled by Jaipuri Dhaaga	Full refund to original payment method	7–10 business days
Customer cancels before dispatch (prepaid)	Refund minus 2–3% payment gateway fee	7–10 business days
Return approved after inspection	Refund to bank account / UPI ID	3–5 working days after approval
Exchange — replacement unavailable	Refund to bank account / UPI ID	3–5 working days
Lost in transit (confirmed)	Replacement or full refund	7 working days after investigation
Delivered order — no eligible issue	No refund — return may be raised if within 7 days and eligible	N/A

Important: For return and exchange refunds, provide your bank account number and IFSC code, or UPI ID, in your email request. Jaipuri Dhaaga is not responsible for failed transfers due to incorrect details provided by the customer.

 

6.  Contact Us

For all return, exchange, cancellation, and refund queries:

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