Yes. COD is available on all domestic orders across India. No additional COD handling charge applies — you only pay the order value at delivery.

We offer two shipping options on all orders:

No hidden charges. No COD fees.

All orders are dispatched within 1–2 business days of confirmation. Orders placed on Sundays or public holidays are processed on the next working business day. Estimated delivery after dispatch:

Please note: most of our ethnic and fusion wear is made-to-order and may take 15–20 business days. Please refer to product details or contact our customer care before placing an order.

Once your order is dispatched, a tracking link will be sent to your registered email address. You can use it to check your Jaipuri Dhaaga order status anytime. For shipping updates or help, reach out to our team via email.

If your order shows no tracking movement for more than 5 business days beyond the estimated delivery date, write to us at Jaipuridhaaga@gmail.com with your order ID. We will raise an investigation with our courier partner and provide a resolution — replacement or refund — within 7 business days.

To find your perfect fit, refer to the Jaipuri Dhaaga Size Guide available on each product page. Sizing can vary across garments depending on the cut, fabric, and style. If you are between sizes, we recommend sizing up. We recommend checking the size chart before placing your order to reduce returns. For help, contact our team anytime.

We make every effort to display colours as accurately as possible. However, actual colours may vary slightly due to photography lighting and your screen's display settings. We cannot guarantee colour accuracy across all devices. Some fabrics — especially those with natural dyes — may also have a tendency for colour bleeding. Please follow care instructions carefully.

Jaipuri Dhaaga clothes are not pre-washed and may shrink slightly in the first wash, especially cotton fabrics. This is natural and helps the fabric settle into its final fit. We use high-quality, breathable materials that soften beautifully over time.

Most Jaipuri Dhaaga garments are Dry Clean Only unless otherwise stated on the product label. We are not responsible for any damage resulting from failure to follow the care instructions provided. For best results, always follow our wash care instructions on the product page.

We accept all major payment methods including UPI, credit cards, debit cards, net banking, and Cash on Delivery (COD).

We run promotional sales and offer discount codes from time to time. Subscribe to our newsletter to be the first to know about upcoming offers.

Please note: items purchased during a sale or with a discount or coupon code are not eligible for exchange.

Orders can be cancelled within 24 hours of placement, provided they have not been dispatched. To cancel, email Jaipuridhaaga@gmail.com with your order ID.

COD orders: Cancelled with no charges.
Prepaid orders: Refund to original payment method within 7–10 business days, minus 2–3% payment gateway charges.

Once an order has been dispatched, cancellations are not accepted.

Email us at Jaipuridhaaga@gmail.com immediately with your order ID and the correct address. If your order has not yet been dispatched, we will update the address. If it has already been dispatched, we cannot intercept the shipment. Re-dispatch after a failed delivery will attract an additional shipping charge of Rs. 300.

Our courier partner will make up to 3 delivery attempts. If all 3 attempts are unsuccessful due to recipient unavailability, incorrect address, or refusal to accept:

Prepaid orders: Refund initiated within 7–10 business days after we receive the returned package, minus Rs. 300 shipping charges.
COD orders: Order cancelled with no further action required.

Exchange requests are accepted for the following reasons only: size issue, defective or damaged product received, wrong item dispatched, or significant colour mismatch (not photography-related variation).

To be eligible, ALL of the following must be met:

Request raised within: 48 hours of delivery.
Item condition: Unused, unworn, and unwashed with original tags and packaging intact.
Repacking video: Mandatory (see below).

Only one exchange per order is permitted. Visit our Exchange page for more.

The following are non-exchangeable under all circumstances:

Sale items: Items purchased during a sale or promotional event.
Discounted items: Items purchased with a coupon code, discount code, or credit voucher.
Used items: Items showing signs of use, washing, or wear.
Incomplete items: Items without original tags or packaging.

Email us at Jaipuridhaaga@gmail.com within 48 hours of delivery with all of the following:

1. Your order ID.
2. Reason for exchange.
3. Photographs or video clearly showing the issue.
4. A video of you packing the product for exchange — this is mandatory. Requests without this video will not be processed.

Our team will confirm eligibility by the next working day. Once confirmed, pay the Rs. 300 reverse pickup charge per product and share the payment screenshot via email. We will then arrange reverse pickup from your delivery address.

If your pin code is not serviceable for reverse pickup, you will need to self-ship to our exchange address using a traceable courier.

A reverse pickup charge of Rs. 300 per product applies to all exchange requests, regardless of reason. This charge is borne by the customer and is non-refundable. If self-shipping is required due to pin code restrictions, that cost is also fully borne by the customer.

Email us at Jaipuridhaaga@gmail.com within 48 hours of delivery with your order ID and clear photographs of the damaged or incorrect product and its packaging. Claims raised after 48 hours will not be entertained. Upon verification, we will process an exchange.

Always record a video while unpacking your parcel. This serves as evidence in the event of damage or incorrect product claims.

Once we receive and inspect the exchanged item, the replacement is dispatched within 7–10 working days. If the required size is not available, a credit voucher of equivalent value will be issued instead, valid for 30 days.

For all queries, write to us at Jaipuridhaaga@gmail.com.

We respond to all emails within 24–48 business hours, Monday to Friday.